Ruyter, J.C. de (1961-)

Consumer dissatisfaction and complaining behavior : a decision process approach / J.C. de Ruyterschema:ProductModel Dissatisfaction management : a study into the use of consumer dissatisfaction as a source of management information by organizations / [Ko de Ruyter]schema:ProductModel Dissatisfaction management : a study into the use of consumer dissatisfaction as a source of management information by organizations / Ko de Ruyter ; [ill.: Paul Jorissen ... et al.]schema:ProductModel Het (v)oordeel van de ontevreden klant / Ko de Ruyterschema:ProductModel Kwalitatief marktonderzoek, theorie en praktijkcases / Ko de Ruyter, Norbert Schollschema:ProductModel Kwalitatief marktonderzoek, theorie en praktijkcases / Ko de Ruyter, Norbert Schollschema:ProductModel Qualitative market research : theory and practice / Ko de Ruyter, Norbert Scholl ; [transl. from the Dutch Barbara Reed]schema:ProductModel The role of corporate image and extension similarity in service brand extensions / Ko de Ruyter, Martin Wetzelsschema:ProductModel WWW.MMM (no pun intended) : or the reconstruction of interactivity in marketing / Ko de Ruyterschema:ProductModel WWW.MMM (no pun intended) : or the reconstruction of interactivity in marketing / Ko de Ruyterschema:ProductModel

Alle neuzen naar de klant : Universiteit Maastricht ontwikkelt model voor marktgericht ondernemen / Hans Kasper, Arjan van Lit, Ko de Ruyterschema:ProductModel An assessment of measurement invariance between online and mail surveys / E.C. Deutskens, J.C. de Ruyter, M.G.M. Wetzelsschema:ProductModel Boven op de markt of onder onder in de la? : marktonderzoek onderzocht / Marcel van Birgelen, Ko de Ruyter, Martin Wetzelsschema:ProductModel Cooperating for service excellence in multichannel service systems : an empirical assessment / C. Wiertz, K. de Ruyter, S. Streukensschema:ProductModel Merk je dat er een team achter staat? : effectiviteit van serviceteams onderzocht / Ad de Jong, Ko de Ruyterschema:ProductModel On the role of normative influences in commercial virtual communities / C. Wiertz, K. de Ruyter, S. Streukensschema:ProductModel Research on international service marketing: a state of the art / guest ed. by Pieter Pauwels and Ko De Ruyterschema:ProductModel Research on international service marketing: a state of the art / guest ed. by Pieter Pauwels and Ko De Ruyterschema:ProductModel The impact of attitude strength on the use of customer satisfaction information: an empirical investigation / Marcel van Birgelen, Ko de Ruyter, Martin Wetzelsschema:ProductModel Werkdruk drukt dienstenkwaliteit : onderzoek toont gevolgen werkdruk op prestaties van service-organisaties aan / Martin Wetzels, Ko de Ruyterschema:ProductModel