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rdfs:label
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"Dissatisfaction management : a study into the use of consumer dissatisfaction as a source of management information by organizations / Ko de Ruyter ; [ill.: Paul Jorissen ... et al.]"
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schema:name
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"Dissatisfaction management : a study into the use of consumer dissatisfaction as a source of management information by organizations"
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schema:author
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Ruyter, J.C. de (1961-)
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schema:description
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"Proefschrift Enschede"
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"Ook verschenen als handelseditie: Utrecht : LEMMA, 1993. - (ISBN 90-5189-304-3)"
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schema:sameAs
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<http://www.worldcat.org/oclc/782157589>
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schema:mainEntityOfPage
|
<https://data.bibliotheken.nl/.well-known/genid/e27bdc23221143dfa1a938f190c85bad>
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|
http://purl.org/dc/terms#issued
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"1993"
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schema:about
|
<http://data.bibliotheken.nl/id/thes/p077607511>
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Consumers
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informatievoorziening
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Management
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Ontevredenheid
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management
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consumentengedrag
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schema:inLanguage
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"en"
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schema:isbn
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"9090065253"
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schema:numberOfPages
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394
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schema:publication
|
<https://data.bibliotheken.nl/.well-known/genid/0495e735829701e791fc982c86c0eda3>
|