Assessing service quality
about: https://id.rijksmuseum.nl/320126540
about: https://id.rijksmuseum.nl/320127927
about: https://id.rijksmuseum.nl/320129591
about: DefinedTerm
  alternate name: Public services (Libraries)--Evaluation
about: DefinedTerm
  alternate name: Public services (Libraries)--Evaluation--United States
contributor: https://id.rijksmuseum.nl/310180793
contributor: https://id.rijksmuseum.nl/310180794
creator: https://id.rijksmuseum.nl/310180791
language: eng
subject of: Statement
  additional type: http://vocab.getty.edu/aat/300195187
  text: Understanding ends and means -- A look in the library mirror -- Your mission, should you choose to accept it... -- Measuring and evaluating the components of high-quality service -- What can go wrong with numbers? -- Different ways of listening to customers -- Managing the three Cs (comments, complaints, and compliments) -- Listening through surveys -- Listening through focus group interviews -- Customer-related metrics and requirements -- Satisfaction and service quality: separate but intertwined -- Interpreting findings to improve customer service -- Embracing change - continuous improvement.
work example: https://id.rijksmuseum.nl/301256262
type: CreativeWork

PropertyValue
property ID: NL-AmRIJ
value: 256262